Episode 113 – When to Hire a Cleaning Supervisor
When to Hire a Cleaning Supervisor
Today Mike coaches John Disselkamp from First Class Commercial Cleaning http://www.wecleanlouisville.com on When to Hire a Cleaning Manager.
It’s not a cut and dry, when you reach x amount of revenue it’s time to hire a manager. It’s different for every business depending on what their goals are.
Here’s the decision making process to figure it out.
BONUS TIP: Always start with your goals.
When coaching clients I always start with their goals. You really need to know your goals before putting any plan to action.
Then think about where you want to be a year from now, 5 years, 10 years and so on.
What is the goal?
So many people just want the “right answer” but there is no one right answer.
They might say “ I want a million dollar business” But it’s not the million dollar business they want, but the freedom it affords them. The standard of life it gets them.
So they focus on the million dollar business and then when they achieve it, they’re miserable because all they did was force the business to make a million dollars but not serve them they way they wanted it to.
You don’t want the million dollar business, you want the lifestyle you think it will afford you.
So you need to ask yourself what does that lifestyle look like? In terms of time and money.
It doesn’t make sense to have a million dollar business if you’re working 60 hours a week and you’re kicking the dog when you get home and yelling at your kids.
So back to the original question, when to hire a cleaning manager, you need to ask yourself what your goals are.
Your goal may be, “ I need money and money is important” you are going to put off hiring a manager til later. But if your goal is “I need autonomy and I want to have someone else handle the day to day” Your “When to Hire a Cleaning Manager” is going to come much sooner.
If you are looking to sell the business in a couple of years, you are going to want to put more money back into the business and hire more managers to grow it as fast as possible.
So based on your goals and what you want in terms of time and money you are going to make that decision very differently.
You need to be clear on exactly what you want to be making personally. Then reverse engineer that goal to the smallest company possible to achieve that financial goal.
Once you’ve made the decision to hire that manager comes managing your expectations of what that manager is going to do and what they aren’t going to do.
BONUS TIP: Be clear on what you expect
It’s very tempting to say “I have too much headache, I just want to sell and be with the customers and enjoy the things I do every day” and then hire someone to “manage” throw the keys at them and run like hell away and yell at them in 3 months when everything has fallen apart.
The way to avoid that is to be clear on the job description and specifically what they WON’T do.
The problem with hiring managers is that sometimes we hire them because we want to be lazy, and if you hire right, you can be lazy. But typically we are just so tired of working so hard we will hire anyone with a pulse and half way decent resume.
Transitioning the right person in also has to be done in a systematized way where you give them small bits of responsibility and check their work before letting them run by themselves.
It gives you time and opportunity to make sure they are the right person for the job before any serious messes have been made without you knowing til too late.
There are also different levels of supervisors, you may not need to hire a salary supervisor right off the bat.
You could take a good worker that is making $10/hr and make them a team supervisor for $12/hr and all he does is go from job to job and make sure the quality is up to par. So that cleaner is cleaning 80% of the time and 20% of the time they are spot checking to make sure everyone else is doing their jobs right.
The best place to find a supervisor would be referrals. Internal referrals, taking a good employee and grooming them to do more work.
You can also ask your best employees for managers they have worked with, typically good employees hang out with other good employees.
Cleaning supply companies also are great relationships to have. They can not only supply you with better product deals and equipment but they can let you know when talent becomes available.
You’re not better than anyone else in this world, but you’re no less either.
Don’t leave town in the first few months of starting a new business.
Life is 10% of what happens to you and 90% of how you react to it