In a recent coaching session hosted by Mike Campion, the topic of training and client value enhancement took center stage. Mike provided insights and practical ideas for cleaning company owners looking to elevate their services and foster client loyalty.
Mike emphasized the importance of turning employees into trainers. He suggested that every team member, regardless of their role, should be involved in training. This approach not only adds value to employees but also improves their investment in the company. By assigning the task of training newcomers, employees gain a sense of responsibility and authority, ultimately benefiting the company’s growth.
Mike highlighted the significance of instilling core values in employees. By recognizing and valuing each team member’s contributions, the company can boost morale and productivity. Mike’s approach to leadership involves treating employees as equals and encouraging them to take on leadership roles, which, in turn, positively impacts how they perceive themselves and their relationship with the company.
When it comes to training, Mike stressed the importance of efficiency and consistency. He explained that the cleaning process remains largely the same across different locations. Training should focus on the fundamentals, with some adjustments to adapt to specific facilities. By providing standardized training, the company ensures that employees can perform their tasks effectively, regardless of the location.
The discussion then shifted to adding more value to clients. Mike advised cleaning company owners to start by defining their goals. What do they want to achieve by enhancing client value? Is it increased profits, reduced turnover, or improved customer satisfaction? Having clear objectives is crucial for deciding where to invest time and resources.
Mike cautioned against making changes just for the sake of it. It’s essential to assess whether the changes align with the desired outcomes. Instead of constant tinkering, business owners should focus on specific, impactful improvements that contribute to their defined goals.