Episode 1146 – The Secret Sauce to Building and Maintaining a Stellar Team
Let's Talk About Culture
Last week, we promised to talk about culture, and Lindsay always puts it out there. Certain topics get a lot of feedback, while others, like culture and core values, often get crickets. People might not know what questions to ask or might think it’s not important. Mike wanted to clarify what culture really is and reframe it.
Why Culture Matters
Mike pointed out that core values and culture are key to making the company run without the owner’s constant presence. If the question was, “How do I decrease turnover in employees?” or “How do I get my employees to do a better job cleaning?” the answer would be culture and core values. These elements are fundamental to achieving things that owners find important.
Building a Community
Grace emailed a question about building a community within her team. She wanted to know how to make her employees feel like they belong. Mike explained that creating a vibe starts with core values. The Grow My Cleaning Company team believes in having fun, making money, being real, and helping out. These values attract people who share the same mindset
Weekly Meetings, Monthly Parties, and More
To create and maintain a strong culture, Mike suggested having weekly meetings, monthly parties, and quarterly reviews. Even though their team is global and can’t always meet in person, they make an effort to connect regularly. This structure helps reinforce the core values and keeps everyone aligned.
Consistency is Key
Lindsay emphasized the importance of consistency in communication. Whether it’s through Slack, emails, Zoom, or in person, being consistent with who you really are helps create a strong vibe. Mike shared a story about how the team welcomed Lindsay warmly at an event, showing the genuine connection they have.
Pay and Core Values
Melina’s post about paying employees well sparked a lot of comments. Mike explained that while paying fairly is important, the true key to low turnover and happy employees is a strong culture and core values. Paying a bit above average can help, but it’s the environment and respect that keep people around.
Conclusion
In summary, building a strong company culture starts with clear core values. Weekly meetings, monthly parties, and consistent communication help maintain this culture. Paying fairly is important, but it’s the core values that truly make a difference. Mike and Lindsay encouraged everyone to be real and attract people who share the same values.