Episode 1269 – Stop Solving the Wrong Problem: Why Your Cleaning Biz Isn’t Growing
In this AMA episode, Mike Campion tackles some of the biggest mindset traps cleaning business owners fall into — like trying to solve the wrong problem. From hiring legally to raising prices and setting boundaries with clients, Mike dishes out tough love with real-world strategies. He explains why you should never reshape your business around one person or opportunity, and why charging upfront is a game-changer. Plus, Mike shares how to build systems that scale and stop you from working yourself into the ground. If you’re ready to grow a cleaning company that’s profitable and sustainable, this episode is a must-listen. Tune in and get clear on your real goals — then go crush ’em!
Stop Solving the Wrong Problem
Mike Campion kicks off this episode of Ask Mike Anything by saying what most cleaning business owners need to hear: you’re solving the wrong problem. A listener wanted advice on hiring a great cleaner who couldn’t be legally added to payroll. Mike’s answer? Don’t bend your whole business for one person. The real issue isn’t how to make her fit — it’s that you don’t have a system to attract more great people. Build a hiring machine so you’re turning people away instead of clinging to one option.
Price Increases: Be the Boss, Not the Buddy
Another listener asked about raising prices without upsetting customers. Mike says, forget trying to please everyone. This is business, not charity. You need a clear pricing system that supports your profit goals — not your clients’ wallets. Want to grow a real business? Then act like one. Netflix doesn’t negotiate; you shouldn’t either.
Your Business Needs Boundaries
One cleaner said clients keep leaving because of her cancellation policy. Mike says that’s just a sign the relationship is set up wrong. Want fewer cancellations? Charge upfront like the gym or Netflix. When people pay first, they respect your time more. If you want to stop chasing payments or worrying about no-shows, change the system, not the people.
Big Vision or Big Excuses?
Mike reminds everyone: don’t tweak your whole business because of one cool idea or one tricky client. Whether it’s software, staff, or pricing, always check: does this help me reach my big goal? If not, let it go. Flexibility is great, but not if it kills your ability to scale. Decide now — are you building a business or babysitting exceptions?
It's Time to Get Real (and Profitable)
At the end of the day, Mike says it’s about owning your goals and making choices that get you there. Want a profitable business that doesn’t need you every minute? Then stop playing small and stop making excuses. Want to help others? Great — but help yourself first. Like the flight attendant says: put your own oxygen mask on before helping others.