Episode 064 – Reputation Management
In today’s episode, Mike coaches Charity Reshard from Custodial Management Services http://www.custodialmanagementservice… on Reputation Management.
Is your Cleaning Business having a hard time with bad debts?
Are you having disputes and misunderstandings constantly with your customers?
Have NO IDEA on how to handle these kinds of situations?
WELL YOU ARE IN THE RIGHT PLACE!
Grab a cup of coffee, sit back, relax and get ready to be informed.
FIRST – YOU SHOULD ALWAYS BILL in ADVANCE
It may not always be possible BUT be creative! Don’t know how? Mike has the answer!
SECOND – Avoid going to court
Treat this as your LAST RESORT. Even if you “win” you still lose. The time, the money, the headache, etc. It’s not a winning situation to anyone.
PERKS of avoiding Bad Debt
Lessens administrative costs or doing receivables, collection etc.
Getting rid of work you hate doing, and getting more work you love doing.
FIXING A BROKEN HEART (Customer)
Call that person
Swallow your pride
Try to make it right
Be the one to make the initiative to say sorry
ADD A PERSONAL TOUCH
Reach out. Something as simple as that could mend a relationship you’re losing
MIKE’S PRO ADVICE: Instead of fighting those customers, trying to stop them acting crazy, TAKE THEM TO LUNCH, talk sincerely, say you want to make things right, and apologize.
Even if it’s not successful, you did what you can to resolve the matter. There’s no regrets in your heart.
And finally, treating your customers professionally requires a lot of patience, and very little pride.