Episode 1150 – Inspection Perfection: How to Train and Trust Your Team for Top Results
Training and Accountability: No Hand-Holding Allowed
In this episode, Mike Campion addresses some key challenges faced by cleaning business owners, starting with training and inspections. He emphasizes that every team member should be responsible for their work, with no exceptions. According to Mike, the best way to ensure quality is to have each cleaner inspect their work and check each other’s work too. This approach helps build accountability and avoids the pitfalls of having supervisors who might overly criticize instead of support.
Budgeting for Consistency: Plan for the Unexpected
Mike also discusses the importance of budgeting time for inspections and training. He points out that employees quitting without notice is a common occurrence in the industry. To manage this, businesses should budget for potential disruptions and not act surprised when they happen. Mike recommends building extra time into the cleaning schedule to account for training new staff or unexpected issues. This helps maintain service quality and client satisfaction.
Weekly Inspections: A Structured Approach
A crucial part of maintaining high standards, Mike says, is regular inspections. He suggests a schedule where all cleaning jobs are checked at least once a week by team members. For high-frequency cleaning accounts, inspections should be even more frequent. This system ensures that any issues are caught and addressed promptly, helping to maintain a consistent level of service across all client sites.
Handling Gossip and Conflict: Zero Tolerance
Mike makes it clear that gossip has no place in a professional setting. He advises addressing any complaints or issues directly with the involved parties present, rather than behind their backs. This open communication policy helps resolve conflicts and keeps the team focused on core values and objectives. Mike stresses that this approach not only solves problems but also strengthens the team by fostering a culture of honesty and transparency.
Attendance and Engagement: Building Value in Meetings
The final point Mike covers is the importance of team meetings. He suggests making these meetings mandatory and ensuring they provide enough value to justify the time spent. For teams that are not consistently attending, he recommends evaluating the content and delivery of these meetings to make them more engaging and beneficial. The goal is to foster a sense of community and shared purpose, making team members look forward to these gatherings rather than seeing them as a chore.