Episode 1033 – How to Hire and Train Virtual Assistants for Your Cleaning Company
In this podcast episode, Nathalie Campion and Lindsay Bjorklund discuss the intricacies of hiring virtual assistants (VAs) for cleaning company owners. They delve into topics like the benefits of overseas vs. US-based VAs, training periods, efficiency in customer service, and more. Let’s explore their insights in this blog post.
Overseas or US-Based VAs:
Nathalie and Lindsay share their thoughts on hiring VAs and emphasize that the choice between overseas and US-based VAs depends on your specific needs. If you require someone for tasks like making phone calls and prefer fluent English speakers, a US VA might be more suitable. However, with the advent of technology, many overseas VAs now speak impeccable English and can be a cost-effective option. The main difference between overseas and US VAs is the cost. Overseas VAs, especially in the Philippines, often charge significantly less, making them an attractive option for various tasks.
Risks of Using Overseas VAs:
Lindsay addresses the potential downsides of hiring overseas VAs. The time zone difference can be a factor to consider, especially when scheduling meetings. Clear communication about working hours is crucial to ensure smooth collaboration. Another aspect to consider is payment methods, which have become easier and more secure thanks to services like PayPal.
Justifying VA Expenses:
Lindsay suggests that hiring a VA can be justifiable for a cleaning business, even if it’s moderately profitable. The key is to assess the specific tasks and responsibilities the VA will handle. The VA’s role should ideally free up your time to focus on growing your business rather than getting bogged down in administrative work.
Training Period for VAs:
When it comes to the training period for VAs, both Nathalie and Lindsay agree that it depends on the individual and the complexity of the role. For overseas VAs, the learning curve might be steeper, typically taking about two weeks to get into a good flow. For US-based VAs, a week should suffice. Effective training and onboarding are essential for a successful working relationship.
Customer Service Efficiency:
The podcast hosts stress the importance of having robust systems and processes in place for customer service. They point out that anyone with competent skills can handle customer service tasks efficiently. By systematizing customer service, you ensure that tasks are performed consistently and competently.
Managing Hours for Workers:
Chris’s question about having workers phone in their hours is met with a straightforward response. nathalie and Lindsay agree that missing one payroll cycle can be an effective way to encourage employees to submit their hours promptly. It’s essential to establish accountability and responsibility within your team. They also suggest exploring more efficient methods, such as email or dedicated apps, to streamline the process of reporting hours worked. Automated solutions can reduce the chances of late submissions.
In this blog post, we’ve delved into the insights provided by Nathalie Campion and Lindsay Bjorklund on hiring virtual assistants for cleaning company owners. From choosing between overseas and US-based VAs to justifying expenses and efficient training, their discussion provides valuable guidance for those considering VAs as a part of their business strategy. Remember, accountability and well-defined processes are key to a successful VA collaboration. So, consider their advice when making decisions for your cleaning business.