Episode 558 –How to Build CULTURE in Your Cleaning Company
The Importance of Building Culture:
At Grow My Cleaning Company, our core values are; have fun, make money, be real, and help out. And it has never changed since 15 years ago. We built a culture based on those core values.
Keeping these core values in mind, this answers tons of questions such as:
- This customer is pissed off , what do I do?
- What do you think is the most fun situation for you, me and that customer?
- How do you think we’re gonna make the most money for them and for us?
- How do you think we can be totally real and transparent in this situation?
- How do we have fun?
- How do we help out?
- How do we serve them?
- How do we serve each other?
I clarified the core values so everybody can understand. And we’ve had fun a lot of times. We had games, parties, and we showed who we were. I communicated with my employees and let them sense a feeling of home.
The beautiful thing is, once you’ve established your core values, you communicate them, and share them, your life gets better AND your business gets better. Your only job is to infuse you r core values in all of that!
To Sum it Up:
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