Stop working IN and start working ON your business


Episode 272

How Hire an Amazing Cleaning Supervisor: Episode 272: Mike Campion LIVE


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Episode 272 – How to Hire Supervisors for Your Cleaning Company

Today we’re talking with Dulce and Tanisha!

A cleaning superstar duo!
They came to me today with a question that A LOT of members of Cleaning Nation are wondering about. That question is how do you get out of working IN the business and working ON the business?

For these two, their goal was to hire a competent supervisor that could take over portions of their company.

Here’s the thing, I actually advise AGAINST hiring supervisors (for the most part). At least, avoid the title of a supervisor. It can create some strange power dynamic issues that are just not worth your time to manage. Instead, I like hiring every employee where they have some kind of supervisory function. Every employee is suppose to take care of their cleaning supplies, arrive on time, and double check their fellow employees’ work.

Resource Alert: When to Hire a Cleaning Supervisor https://oldsite.growmycleaningcompany.comwhen-to-hire-a-cleaning-supervisor/

In a perfect world, my employees don’t even become full fledged employees UNTIL they train another employee on how to do the actual job.

By doing it this way, you create a breeding ground of competency where your workers each supervise each other without the need of a higher level personnel.

Obviously, as your team grows into a significant company you’ll eventually want to bring on supervisors. When you do this, you want to make sure you are hiring them based on RESULTS and not tasks. While it is nice to think you just need to create a list of tasks for them to do (making sure cleaners arrive on time, finish the job within the allotted time, maintain good quality cleaning supplies, making sure everything meets OSHA regualtions etc.) there is an inherent problem to hiring a supervisor based off tasks.

That problem is that they can become just checkboxes they tick.

They might tick every one of those boxes but still are doing a horrible job.

Instead, hire your supervisors based off results. A result could be making sure that less than 5% of clients send in complaints per month. You can have these results tied to their actual pay as well. It doesn’t always have to penalize them, you can even offer bonuses if they are doing a stellar job at achieving the result goals you’ve created for them.

Resource Alert: Janitorial Training Program Made EASY https://oldsite.growmycleaningcompany.comjanitorial-training-program/

At the end of the day, the most important aspect of hiring a supervisor is to be extremely clear on what kind of results you expect from them. For most of you, you won’t even need to hire a supervisor if you hire your cleaners correctly to where they are expected to supervise themselves competently.

But when you do get to the point of hiring, remember no one cares about the task. They care about the result of that task. You should be the same.

Alright, let’s dive into the Lightning Round

Lightning Round:

Best advice you’ve received either personally or professionally?

Stop being friends with everyone. You can’t please everyone

What’s the biggest mistake you’ve made in the cleaning business we can all learn from?

Hiring friends and family. They’re looking for you to customize to their schedule and expect different treatment.

What’s one idea cleaning nation can put into practice to improve their business or their lives immediately?

Start a referral program with your employees. Our employees hands each customer a referral card, and every 5 referrals the customers gives they get a free cleaning and your employees can collect a bit of commission for the new client.
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