Episode 278 – Hiring Your First Employees
Handle ALL of the Cleaning in Your Business
Today, we’re chatting with Laura and Miguel Lopez! A husband and wife cleaning duo!
This amazing duo have come up against a COMMON problem I see over and over again that you guys out there in Cleaning Nation have.
Hiring quality cleaners to take over ALL the cleaning activities for you.
Until you do this, you’re not really a business owner, you’re a self-employed cleaning freelancer. At Cleaning Nation, we want to move away from this idea. So they asked me…. How do you actually go about hiring high quality people that just don’t quit on you after a few days?
The short answer is: having good systems.
Resource Alert: How to Create Systems for Your Cleaning Company https://oldsite.growmycleaningcompany.comhow-to-create-systems-for-your-cleaning-business/
Realize that even with the best systems, mistakes will be made. We’re human beings after all and we’re fallible. But as long as you have a good system and go into it with the mindset that if anything does go wrong, you’re going to ask that client what you can do to make it better, then you’re going to be just fine.
9 times out of 10 when you tell a client where a mistake of some kind has transpired that you’re willing to do whatever they need to make the situation right, they’re going to come way down on the anger meeting. In fact, most of the time the things they felt was a huge deal will become a very small deal to them and will cost you very little to next to nothing to fix it for them.
All that being said, let’s breakdown the system here that I personally used when I ran highly profitable cleaning companies.
Resource Alert: How to Create Cleaning Systems for Growth https://oldsite.growmycleaningcompany.comcreating-systems-for-growth/
My 5 Step System for Training Top Tier Cleaners
They watch you clean first.
You watch them clean
You leave while they clean but you come in to check on their work once they’re done. Use a systematized checklist that you’ll use for ALL cleaning jobs so it is never opinion based but can be objectively scored. Once they pass your walk-throughs 3 times in a row successfully without fail, move to the next step. If they fail in this step, then they need to do 3 MORE cleanings successfully without missing a single item on the checklist before they can move on.
After they pass Step 3, the next step is having them check on someone else’s work. They will check on someone else’s work 3 times. You will double check their check. They must do this 3 times successfully in a row (and start over if they missed one) before moving on to step 5.
The last step is where the employee takes another new hire cleaner through ALL of the steps above. Once they finish this, they have completed their training.
This system builds an inherent checking system and also grooms them to have a self-supervisory style role within your company. Something that makes managing them FAR easier as you grow bigger and bigger. Plus, if anyone can be a trainer for your company, that means you never have to fear by having one important trainer dropping out because everyone knows the system inside and out.
Alright, let’s move to the Lightning Round!