Episode 1046 – Everything You Need to Know about Google Reviews for Your Cleaning Company
Making It Happen Right Away
Consistency and the Psychology Behind It
Transitioning to the Tortoise Approach
Employee Incentives and Tracking Links
Responding to Reviews: A Personal Touch
Mike stresses the significance of responding to every review, positive or negative, with a personal touch. Positive reviews should be acknowledged with personalized gratitude, moving beyond generic responses. For negative reviews, Mike and Jered emphasize the importance of maintaining composure and offering a solution. Responding professionally, even in the face of false claims, paints the business in a positive light for potential clients observing the situation.
In conclusion, Mike Campion and Jered Robinson share valuable insights on the art of securing and managing reviews for cleaning companies. From seizing the moment to understanding the psychology behind requests and crafting personalized responses, their strategies provide a comprehensive guide for owners looking to harness the power of reviews for business growth.