Episode 508 – Dealing with Online Reviews
Here’s the thing – there have always been crazy people out there in the world. With today’s technology at their fingertips, the crazies now have the opportunity to tell the world you suck (even if you don’t!). For this talk today, we’re assuming right off the bat here that you’re doing high integrity work and you’re not sucking at your job. You’re not out there lying, cheating or stealing.
When crazy people leave unfair reviews, it not only can cost you new customers but it can easily get to you and cost you YOUR peace of mind and sanity! What’s in OUR POWER though, is how we respond to this craziness, so let’s explore what that looks like!
False Belief – I have to “settle their hash”
The problem is that if you “settle” it then it looks like two crazy people arguing on the internet! The trick is for you to respond the SAME to everyone with a phrase such as, “So sorry – here is my personal info. Reach out so we can make it right!” No matter what the crazy person on the other end says, this will be your response. This approach will help take the craziness out of the situation. They’ll either: a) not respond at all and it ends, or b) they respond and still look crazy. Most of the time, the person on the other end probably still won’t respond to you. This usually resolves about 50% of these types of issues in our experience.
False Belief – You CANNOT recover from a bad review.
False Belief – I can only get the reviews my people leave – I don’t have control.
False Belief – I don’t have time to deal with all of this and keep all these balls in the air.
False Belief – YOU have to deal with all of this!
False Belief – There is no stopping crazy people from being crazy on the internet.
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