Episode 509 – CoronaVirus, Core Values & Your Cleaning Business
Today we’re jumping right into coronavirus. For this discussion, Mike is giving some information, from his perspective, on how to best LEAD and SERVE during this crazy time; what to expect and not expect; and how to come out of this event strong. Please keep in mind, as Mike mentions, that he is not a doctor or healthcare professional, and he is going by what the best minds out there have said on the subject. He is someone who has been in the cleaning business for over 20 years and these are his thoughts.
The good news and the bad news:
Focus on the things you have control over
This has been a theme for Cleaning Nation wince we started – whether it’s pandemics or selling cleaning services or hiring or leading your team! We’re always going to focus on the things we have influence and control over (ie – how we respond to the world and the things going on in it). We’re not going to focus on the things we cannot control. The best way to NOT lead is to have the “wait and see” or “I don’t know” attitude. Leaders on the other hand, draw a line in the sand and think “This is how I’m going to respond. I’m going to make sure I take the time to serve at a higher level and not freak out.”
A perfect example of this is our Clean Profit Live Event schedule for the end of April. As of right now, we’re going on with business as usual and holding the event. As long as the government does not recommend against it or make it illegal, and as long as the hotel stays open at that time, we’ll do it. Otherwise, if something falls out of our control, we’ll reschedule. We focus on what we CAN do and not what we can’t control.
Mike’s advice on how to come up with plans to deal with coronavirus:
- Focus more time on what we can control not what we can’t.
- Spend ZERO seconds reading/ thinking / talking about this. That is not strategizing!
- Lead!! Your people need you – your team AND your clients. This is a test to serve!