Today’s episode is extracted from a training seminar. This conversation is focused around how to convince customers who are not on prepaid plans to switch to a prepaid plan. Mike emphasized that it’s not about the specific words you say, but rather the beliefs you hold.

It’s important to approach your clients with the belief that you are not trying to scam them, but rather help them by offering a partnership where both parties win. If the customer believes that the longer they hold onto their money, the better off they are, then they may not be a good fit for a prepaid plan. However, if they see the value in paying upfront and building a strong relationship with the vendor, then they may be open to the idea.

The way you approach a customer with confidence and respect is more important than the specific words you use. If you approach the customer with the belief that you are offering a partnership that benefits both parties, and not just trying to squeeze as much money out of them as possible, then you are more likely to be successful in convincing them to switch to a prepaid plan.