Today we’re talking with Lindsey from Cali Clean!
Lindsey’s question for cleaning nation is, how does she transition out of cleaner and into full time cleaning company owner? Her clients prefer to work with her because of the relationship they have developed. This is putting Lindsey in an awkward space where she’s not able to move out of cleaning without upsetting her current clients.
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The first thing I’m going to say to Cleaning Nation is, if your customers don’t like something, they aren’t fit to be your clients. Understandably, you want to make your clients happy. Also understandably, your clients don’t run your business.
What if customers had demanded Steve Jobs to personally assemble their iPhone? There would be a hard line as to how much Apple could grow as it would be directly correlated with how many iPhone Job’s could build per day.
You want to have an authoritative conversation with your client that shows them you’ll provide the cleaning solutions they need. With that being said, you’ll provide that solution with the employee most convenient for you in that moment.
If your clients specifically want you to continue cleaning for them, then you can create a premium. To have you clean will cost $395 and to have your team clean will cost less. You’ll be surprised how quickly your clients will decide to pay less to have anybody on your team clean their home or business.
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Best advice you’ve received either personally or professionally?
People will buy almost anything, at any price if it’s presented to them in the right way.
What’s the biggest mistake you’ve made in the cleaning business we can all learn from?
Indulging customers that weren’t a good fit at the start of her business.
What is your favorite book?
The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You do by. Subir Chowdhury